Contact
For installation questions, documented behavior or defect reports, open a request in the ReleaseLint support tracker. The tracker is public. Do not include passwords, tokens, personal data, private Jira content or production exports.
For a suspected vulnerability, use the private security reporting form instead of a public issue.
Support hours and response targets
Support is monitored Monday to Friday, 09:00–17:00 Europe/Paris, excluding French public holidays.
- Critical service-impacting report: initial response within one business day.
- Other request: initial response within two business days.
These are initial-response targets and do not guarantee a resolution time.
What to include
Include the app version, Jira Cloud browser and version, non-sensitive reproduction steps, expected behavior and observed behavior. Redact site and issue identifiers unless they are necessary and approved for sharing.
Supported scope
Support covers installation, configuration, documented ReleaseLint behavior, defects and security reports for supported Jira Cloud environments. Feature requests may be recorded without a delivery commitment.